Getting Started

What should I do first?
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I need help. How long will it take you to get here?
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When disaster strikes, Rebuilders knows that every second counts in saving and restoring your property. That’s why we guarantee that our emergency response team will arrive on-site within 4 hours of receiving your call, day or night. Learn more about our Rapid Response Guarantee.

When can you get started?
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Is this covered by my insurance?
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How long will it take?
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Services

What types of properties do you service?
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Do you service single-family homes?
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No. We do not service residential properties at this time.

Do you perform general contracting?
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Yes. Rebuilders offers general contracting services including…

Do I need to be a PDP member to receive service?
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No. ReBuilders also provides separately authorized restoration services to nonmembers. PDP is a paid preparedness program for enrolled properties, with assessments, property-specific plans, portal access and scheduled reviews. Priority response and member guarantees follow the agreed coverage and conditions. Matterport and other enhancements are scoped in your proposal. Learn more about our Pre-Disaster Plans or Apply Today.

Fire Damage

What should I do first after a fire?
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How long does the fire damage restoration process typically take?
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We promptly assess repairs, submit detailed scopes of work to insurance, and begin repairs within 14 days of approval. Most repairs are typically completed within 30 days. Learn more about Fire Damage Restoration.

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Water Damage

Everything looks like it’s dried; should I still call?
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Yes. Even if you can't see visible damage, water has a knack for stealthily infiltrating structures. Lingering moisture, even after what seems like effective drying, can lead to hidden issues like mold growth, structural decay, and compromised safety. That’s why prompt and professional water damage mitigation is crucial to ensuring the long-term health and integrity of your property. The sooner we act, the better. Learn more about Water Disaster Restoration.

Can you work directly with my insurance company?
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Yes. We keep communication constant, providing progress updates, assisting with your insurance claims, and managing necessary documentation to ensure a seamless and transparent experience.

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Storm Damage

What types of storm damage can your company address?
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Rebuilders Commercial Restoration specializes in addressing a wide range of storm-related issues, including wind damage, flooding, and structural damage caused by hurricanes, tornadoes, or severe weather conditions. Learn more about Storm Damage Restoration.

How quickly can your team respond to storm damage emergencies?
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Our emergency response team operates 24/7, ensuring a swift response to storm damage incidents. Contact us immediately for rapid on-site assessment and action. Learn more about our Rapid Response Guarantee. For enrolled PDP properties, the Same-Day Secure Guarantee commits to tarping and boarding after structural damage within 12 hours of the emergency call, under the property’s agreed scope and conditions. Emergency work requires separate authorization and billing. Learn more about our Pre-Disaster Plans or Apply Today.

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Pre-Disaster Plans

How can having a Pre-Disaster Plan (PDP) help my business?
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A PDP organizes the information and decisions your team needs before a disruption: building access, utility references, emergency contacts, approval authority and restoration priorities. Core, Portfolio and Enterprise programs provide different levels of coordination and review. Your proposal defines enrolled properties, deliverables, implementation and annual fees, and selected options. The PDP supports your existing procedures; it is not insurance or a life-safety plan. Learn more about our PDP process and FAQs or Apply Today.

Do I need to be a PDP member to work with ReBuilders?
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No. You can request restoration services without PDP membership. Planning fees cover the agreed preparedness program; emergency mitigation, equipment, contents work and reconstruction are separately authorized and billed. PDP response commitments apply to the covered properties and conditions in your agreement. Learn more about our Pre-Disaster Plans or Apply Today.

What would make for a good fit for the PDP program?
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PDP is designed for commercial property owners, facility managers and organizations that need current property information and a clear restoration response process. We serve education, healthcare and senior living, manufacturing, hospitality, multifamily, retail and municipal facilities. Your property roster, total area, operational complexity and governance needs help determine the right tier and scope.

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